Refund Policy

At WorldFoodHub, we are committed to providing the highest quality products and ensuring your complete satisfaction. Please read our refund policy carefully to understand your rights and obligations when shopping with us.

1. Refunds for Shipped Orders

If you are not satisfied with your purchase, you can request a refund under the following conditions:

  • You must notify us within 14 days of receiving the product.
  • Products must be unused, unopened, and in their original packaging.
  • Refunds will be issued once we receive and inspect the returned item(s).

Non-refundable items:

  • Perishable goods such as fresh vegetables, frozen foods, and dairy products.
  • Customized or personalized orders unless defective or damaged upon delivery.

Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost.
  • Otherwise, return shipping costs will be the responsibility of the customer.

2. Refunds for Pick-Up Orders (with Gift)

For orders picked up in-store:

  • Refund requests must be made at the time of collection if any issue is found immediately.
  • If issues are noticed after pickup, contact us within 7 days for eligibility.

Gift Items:

  • If you received a free gift with your order, the gift must also be returned in its original condition to process a full refund.
  • If the gift is not returned, the value of the gift will be deducted from the refund amount.

3. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the damaged item and packaging.
  • We will offer a replacement or full refund, depending on the situation.

4. Refund Process

  • Refunds will be processed using the original payment method within 7–10 business days after approval.
  • You will receive an email confirmation once your refund has been processed.

5. Contact Us

For any issues related to refunds, returns, or exchanges, please contact our customer support:
📧 Email: hark431@gmail.com
📞 Phone: +4917643387469

European Union Consumer Rights
As per EU consumer protection laws, customers are entitled to a 14-day withdrawal period for online purchases, except for perishable or custom-made items.

Note: By placing an order, you agree to comply with our refund and return policy.